TERMS OF SERVICE

Welcome to herbi. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before placing an order.

By using this site, you confirm that you are at least 18 years old or have the consent of a parent or guardian. We reserve the right to refuse service to anyone at any time and for any reason. Please note that prices, promotions, and product availability may change without prior notice. When placing an order, you agree to provide accurate and complete information. Payments must be made through our secure checkout system, and orders will only be processed once payment has been successfully received.

All orders are shipped using trusted delivery partners. Delivery times may vary depending on your location and circumstances beyond our control, such as courier delays or customs checks. Once your order has been handed over to the courier, the risk of loss transfers to you. While we take great care to pack your products securely, courier-related damages are not covered.

If you receive a faulty or defective product, you are eligible for a free replacement. To request this, please contact us within 10 days of receiving your order with your order details and product photos. For orders placed on third-party platforms such as Shopee or TikTok, customer service inquiries must be handled directly through those platforms.

All Herbi products are manufactured with care, undergo safety testing, and comply with relevant regulations. While our products are safe for general use, results may vary depending on individual skin types, conditions, or allergies. Herbi cannot be held responsible for misuse of products or for reactions caused by undisclosed skin sensitivities. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

All content on this website, including product descriptions, images, and branding, is the property of Herbi and may not be copied, reproduced, or used without prior written consent. We may update these Terms of Service from time to time, and any changes will take effect immediately once posted on this page. These Terms are governed by the laws of Malaysia, and any disputes shall fall under the jurisdiction of Malaysian courts.